Beginning March 1, 2023, ACERA’s office will reopen to the public
on weekdays from 9:00 am to 4:30 pm. Walk-ins are welcomed.
For members ready to retire, ACERA offers in-person and
virtual Ready-To-Retire Counseling
Members not yet ready to retire but seeking an in-person or
virtual appointment can schedule an appointment
here or call 510-628-3000.
ACERA continues to monitor the public health situation and may
adjust our in-person offerings as the situation changes.
Submit Documents in Our Drop Box Without an Appointment
Members can submit forms and documents in-person utilizing the
drop box in our office elevator lobby on the 10th floor of 475
14th Street in Oakland without needing to speak with ACERA
Continue to Connect With Us Virtually
Though the pandemic has eased somewhat, a top priority at ACERA
remains the health and wellbeing of our members, our employees,
and our families. To keep ensuring members’ safety while serving
members’ retirement needs, we’re encouraging members to continue
connecting with us virtually whenever possible, thereby limiting
visits to ACERA’s office. We’re regularly expanding our virtual
services and educational resources to help members plan their
Counseling appointments will continue to be offered via Zoom and
over the phone, which is how 99% of appointments are currently
being conducted. Our call center is open Monday to Friday, 9:00
am – 4:30 pm. We continue to respond to members’ emails within 2
business days. We continue to hold all seminars as webinars.