In order to maintain the health and safety of members and ACERA
staff during the ongoing COVID-19 pandemic, ACERA’s office
is open to visitors by appointment only, beginning June 15.
If you are able to complete your business with ACERA via mail,
email, phone, or video, we ask that you
continue to do so. If you are unable, a very limited number of
in-person appointments are available in our office.
Submitting Documents in Person Without an
While you may request an appointment for submitting forms or
documents, you can submit forms and documents in person
without an appointment utilizing the drop box in our office
elevator lobby on the 10th floor of 475 14th Street in Oakland.
Alternatively, you can submit forms or documents securely by
logging in to your ACERA account and
selecting Upload Documents.
Monday to Friday, 9:00am – 3:00pm
(excluding county holidays)
Outside of those hours, you may leave a voicemail or email us. We
will do our best to respond within one business day.
Monday through Friday, 8:30am – 5:00pm
(Closed weekends and holidays)
Reach us through our contact form
during these hours. We will do our best to respond within
one business day.
Alameda County Employees’ Retirement Association
475 14th Street, Suite 1000
Oakland, California 94612-1916
ACERA does not validate parking for the City Center Garage. See
parking options below.
ACERA’s offices are located steps from the 12th St. BART Station.
Your local BART station likely has a parking lot and/or
parking garage for you to park in so you can take BART to ACERA.
Visit BART’s parking
page for complete information.
Parking at Your Local BART Station Before 10 am
BART parking lots tend to fill up early (often before 7 a.m.)
with commuters. To secure a spot, you can reserve parking in
advance which allows you to park in the “Permit” Reserved Area.
The cost is $6 per day, and you must reserve at least the night
before the day you want to park. Visit Select-a-Spot to make
Parking at Your Local BART Station After 10 am
The majority of permit holders don’t use their Permit Reserved
Area spots on a daily basis, leaving hundreds of parking spots
open. After 10 a.m. these spots become available to the general
public on first come / first served basis, and it’s fairly easy
to find a spot. You must pay the daily parking fee for the
station at the parking machine once you enter the fair gates at
the BART station. Daily fees vary by station, but are usually $3
or less per day.
Driving to ACERA
The cheapest option is to find metered parallel street parking in
the blocks surrounding ACERA for $2 per hour for up to 2 hours at
a time. Spots either have individual parking meters, or have
parking voucher machines that print a voucher you display on your
dashboard. Plan on arriving 10-20 minutes ahead of time to find a
parking spot. Check 12th St., 11th St., Franklin St., Webster
St., Harrison St., and the area around Lafayette Square and
Preservation Park. Buy a little more time than you need to ensure
you don’t get a parking ticket.
ACERA does not validate parking. You can search Parkopedia for a
parking garage, but garages immediately surrounding ACERA tend to
be expensive at $6-8 per hour. You might find garages 5-6 blocks
from ACERA for $4 per hour.
AC Transit is Alameda County’s public bus system. Downtown
Oakland is a central connection point for many bus lines, and so
many bus lines have stops near ACERA including 18, 51A, 72,
72M, 72R. Check the AC
Transit Route Map for more details.