ACERA Reopening Office to Limited Visitors by Appointment Only
On June 15, ACERA is reopening its office to visitors by appointment only, on Tuesdays and Thursdays.
In order to maintain the health and safety of members and ACERA staff during the ongoing COVID-19 pandemic, ACERA is asking its members to continue completing their business with ACERA via mail, email, phone, or video if they are able.
ACERA’s Office Remains Closed, With Expanded Phone Hours
ACERA’s office remains closed to the public in order to prevent the spread of COVID-19.
Phone Hours: Monday through Friday, 9:00am – 3:00pm
Email Hours: Monday through Friday, 8:30am – 5:00pm send us an email here
Office Hours: Office is closed to visitors
Ready-to-Retire Counseling Appointments: Schedule one here
New Limited Phone Hours
Due to limited staff resources during the public health order, ACERA is taking calls during the limited hours of 8:30 am – 5 pm Tuesdays and Thursdays only. Outside of those hours, you may leave a voicemail or email us. We will do our best to respond within one business day.
Phone Hours: Tuesday and Thursday, 8:30am – 5:00pm
Email Hours: Monday through Friday, 8:30am – 5:00pm
Office Hours: Office is closed to visitors
Information for Retirees Considering Returning to Work in Critical Positions for Alameda County, Alameda Health System, or Other ACERA Participating Employers
UPDATE 7/1/2021: Governor Newsom has lifted the waiver on the restrictions and duration limits for ACERA retirees returning to work for ACERA’s participating employers. The normal rules for working after retirement are reinstated.
A Message From CEO Dave Nelsen
ACERA Members and Employers,
As the world confronts the spread of the coronavirus (COVID-19), I wanted to update you on how ACERA is responding. I also wanted to address the impact COVID-19 has had on the economy and on ACERA’s investment portfolio—and reassure you that your retirement benefits are safe.
ACERA Is Monitoring the COVID-19 Coronavirus Situation
ACERA is monitoring the COVID-19 coronavirus situation. Our offices currently remain open, though in order to practice the social distancing that health officials are recommending, we ask you to limit visits to ACERA to only those that are absolutely necessary. We are happy to assist you via phone or email—see below.
We ask that if you are ill and/or have a fever, cough, or shortness of breath, that you reschedule your visit to ACERA. We recommend you stay home, self-quarantine, and contact your healthcare provider for advice and for testing for COVID-19 infection.
March 12 Medicare Transition Seminar Cancelled
The County has issued guidelines for mass gatherings in order to prevent the spread of the COVID-19 coronavirus, and is recommending cancelling small events where possible. As such, ACERA has cancelled the March 12 Medicare Transition Seminar in order to reduce coronavirus risk for our members.
You can view the seminar PowerPoint presentation here:
ACERA Medicare Transition Seminar Presentation
Additionally, ACERA will offer a video recording of the seminar by the end of the week. Check this page for updates.