ACERA Reopening Office to Limited Visitors by Appointment Only


ACERA has reopened its office to visitors by appointment only, on Tuesdays and Thursdays.

In order to maintain the health and safety of members and ACERA staff during the ongoing COVID-19 pandemic, ACERA is asking its members to continue completing their business with ACERA via mail, email, phone, or video if they are able.

For members that are unable, a very limited number of in-person appointments are available in our office on Tuesdays and Thursdays between 10:30 am and 3:00 pm. Staff are not available outside of these hours. Walk-ins will be turned away.

Schedule an appointment here or call 510-628-3000.

Submitting Documents in Our Office Drop Box

While members may request an appointment for submitting forms or documents, there are two secure methods members can utilize without an appointment:

  1. Submit forms or documents securely by logging in to your ACERA account and selecting Upload Documents.
  2. Members can submit documents in person utilizing the drop box in our office elevator lobby on the 10th floor of 475 14th Street in Oakland without making an appointment.