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Office Hours and Visitors

Visiting ACERA Is By Appointment Only

In order to maintain the health and safety of members and ACERA staff during the ongoing COVID-19 pandemic, ACERA’s office is open to visitors by appointment only.

If you are able to complete your business with ACERA via mail, email, phone, or video, we ask that you continue to do so. If you are unable, a very limited number of in-person appointments are available in our office.

Walk-ins will be turned away.

Masks Required: Please note that Alameda County continues to require employees and visitors to wear face coverings that cover the nose and mouth in order to prevent the spread of Covid-19.

Schedule an appointment here or call 510-628-3000.

Appointment Hours

Tuesdays and Thursdays
10:30am – 3:00pm

If you are unable to make an appointment, limited ACERA staff will be available for during those same hours to speak with members who drop in. Note that all Ready-to-Retire Counseling Appointments must be scheduled in advance, and ACERA staff will be unable to provide retirement counseling to members who drop in.

Submit Documents in Person Without an Appointment

You can submit forms and documents in-person utilizing the drop box in our office elevator lobby on the 10th floor of 475 14th Street in Oakland without needing to speak with ACERA staff.

Alternatively, you can submit forms or documents securely by logging in to your ACERA account and selecting Upload Documents.

Telephone

Monday – Friday (excluding county holidays)
9:00am – 3:00pm

Outside of those hours, you may leave a voicemail or email us. We will do our best to respond within one business day.

Main Line:       510-628-3000   
Toll Free:         800-838-1932     
Main Fax:         510-268-9574

Email

Email Hours
Monday – Friday (excluding county holidays)
8:30am – 5:00pm

Email us through our contact form during these hours. We will do our best to respond within one business day.

Mailing Address

Alameda County Employees’ Retirement Association
475 14th Street, Suite 1000
Oakland, California  94612-1916
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Mailing times may be affected by recent USPS changes.

QIC Code

22901