Walk-ins are welcomed during these times, although we recommend scheduling an appointment below so we can connect you with the right resources.
Connect With Us Virtually
If you are able to complete your business with ACERA via mail, email, phone, or video, we ask that you continue to do so in order to prevent the spread of Covid-19.
Submit Documents in Our Drop Box Without an Appointment
You can submit forms and documents in-person utilizing the drop box in our office elevator lobby on the 10th floor of 475 14th Street in Oakland without needing to speak with ACERA staff.
Alternatively, you can submit forms or documents securely by logging in to your ACERA account and selecting Upload Documents.
In-Person Office Appointments
In-person appointments are available. Schedule an appointment here or call 510-628-3000.
If you’re looking for retirement counseling because you’re ready to retire, schedule a Ready-To-Retire Counseling appointment. Note that these must be scheduled in advance, and ACERA staff will be unable to provide retirement counseling to members who drop in.
Outside of those hours, you may leave a voicemail or email us. We will do our best to respond within one business day.
ACERA representatives ask security screening questions in order to authenticate callers.
Email Us Anytime
Email us through our contact form any time. We respond to emails during the hours above. We will do our best to respond within 1-2 business days.
Alameda County Employees’ Retirement Association
475 14th Street, Suite 1000
Oakland, California 94612-1916
Mailing times may be affected by recent USPS changes.