More Contact Information


Office Hours

Monday – Friday (excluding county holidays)
9:00am – 4:30pm

Walk-ins are welcomed during these times, although we recommend scheduling an appointment below so we can connect you with the right resources.

Connect With Us Virtually

We also encourage members to connect with us virtually. ACERA staff are available via mail, email, or phone. We’re available on Zoom video for Ready-To-Retire Counseling appointments.

If you are able to complete your business with ACERA via mail, email, phone, or video, we ask that you continue to do so in order to prevent the spread of Covid-19.

Submit Documents in Our Drop Box Without an Appointment

You can submit forms and documents in-person utilizing the drop box in our office elevator lobby on the 10th floor of 475 14th Street in Oakland without needing to speak with ACERA staff.

Alternatively, you can submit forms or documents securely by logging in to your ACERA account and selecting Upload Documents.

In-Person Office Appointments

In-person appointments are available. Schedule an appointment here or call 510-628-3000.

If you’re looking for retirement counseling because you’re ready to retire, schedule a Ready-To-Retire Counseling appointment. Note that these must be scheduled in advance, and ACERA staff will be unable to provide retirement counseling to members who drop in.


Monday – Friday (excluding county holidays)
9:00am – 4:30pm

Outside of those hours, you may leave a voicemail or email us. We will do our best to respond within one business day.

ACERA representatives ask security screening questions in order to authenticate callers.

Main Line:       510-628-3000   
Toll Free:         800-838-1932     
Main Fax:         510-268-9574

Email Us Anytime

Email Response Hours
Monday – Friday (excluding county holidays)
8:30am – 5:00pm

Email us through our contact form any time. We respond to emails during the hours above. We will do our best to respond within 1-2 business days.

Mailing Address

Alameda County Employees’ Retirement Association
475 14th Street, Suite 1000
Oakland, California  94612-1916
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Mailing times may be affected by recent USPS changes.

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