Beginning March 1, 2023, ACERA’s office will reopen to the public on weekdays from 9:00 am to 4:30 pm. Walk-ins are welcomed.
For members ready to retire, ACERA offers in-person and virtual Ready-To-Retire Counseling appointments.
Members not yet ready to retire but seeking an in-person or virtual appointment can schedule an appointment here or call 510-628-3000.
ACERA continues to monitor the public health situation and may adjust our in-person offerings as the situation changes.
Submit Documents in Our Drop Box Without an Appointment
Members can submit forms and documents in-person utilizing the drop box in our office elevator lobby on the 10th floor of 475 14th Street in Oakland without needing to speak with ACERA staff.
Continue to Connect With Us Virtually
Though the pandemic has eased somewhat, a top priority at ACERA remains the health and wellbeing of our members, our employees, and our families. To keep ensuring members’ safety while serving members’ retirement needs, we’re encouraging members to continue connecting with us virtually whenever possible, thereby limiting visits to ACERA’s office. We’re regularly expanding our virtual services and educational resources to help members plan their retirements.
Counseling appointments will continue to be offered via Zoom and over the phone, which is how 99% of appointments are currently being conducted. Our call center is open Monday to Friday, 9:00 am – 4:30 pm. We continue to respond to members’ emails within 2 business days. We continue to hold all seminars as webinars.