ACERA Office Now Open for Walk-In Visitors Tuesdays, Wednesdays, and Thursdays
Our open office hours have expanded to include Wednesdays. Beginning September 21, 2022, ACERA’s office has reopened to the public on a limited basis, Tuesdays , Wednesdays, and Thursdays from 9 am to 3 pm. Walk-ins are welcomed. For members ready to retire, ACERA will offer in-person Ready-To-Retire Counseling appointments on those days, in addition to continuing to offer virtual appointments.
A very limited number of in-person appointments are available in our office on Tuesdays and Thursdays, 10:30 am – 3:00 pm. Members can schedule an appointment here or call 510-628-3000.
These limited hours are part of a phased reopening due to the continued transmissibility of the Covid-19 virus and multiple variants. ACERA continues to monitor the public health situation and may continue to adjust our in-person offerings as the situation changes.
Though the pandemic has somewhat eased and we feel hopeful, a top priority at ACERA remains the health and wellbeing of our members, our employees, and our families. In order to keep ensuring members’ safety while serving members’ retirement needs, we’re encouraging members to continue connecting with us virtually whenever possible, thereby limiting visits to ACERA’s office. We’re regularly expanding our virtual services and educational resources to help members plan their retirements.
Counseling appointments will continue to be offered via Zoom and over the phone, which is how 99% of appointments are currently being conducted. Our call center will continue to be open during its normal hours, Monday to Friday, 9:00am – 3:00pm. We will continue to respond to members emails Monday to Friday, 8:30am – 5:00pm. We continue to hold all seminars as webinars.
ACERA has processed retirements on schedule and made retirement payments on schedule since the start of the pandemic in March 2020, and we will continue to focus on our members’ retirement security as our top priority.