To better protect your personal and financial information, ACERA is transitioning to a more secure way of communicating with members and account holders.

As of September 1, 2025, ACERA will no longer use the info@acera.org email address to receive email messages. Instead, we’re asking all members and other ACERA account holders to email us through the secure Message Center inside our new online portal, MemberDirect.

Here’s how to email us securely:

Already have a MemberDirect account?

Email Us In MemberDirect

Haven’t enrolled yet?

Plan Ahead: You must request a PIN as part of the enrollment process, and it may take a few days to receive that PIN in the mail. Click below to begin the enrollment process now.

 Enroll in MemberDirect

Non-members can use our email contact form here.

Thank you for helping us keep your confidential information safe and secure.

– The ACERA Team